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Silverwater NSW 2128

The Silverwater owner has the vote and the tenant has the experience

The person who votes on the cleaning budget has usually never seen the building on a working day. The person who deals with the driveway, the amenities and the bin bay every morning is a tenant with no vote and no seat at any meeting.

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In short

In a Silverwater industrial scheme, the lot owner is a member of the owners corporation and participates in decisions about common property. The tenant occupying that lot uses those areas daily and generally has no direct role in the decisions affecting them. That separation of vote and experience shapes almost every decision the scheme makes.

Clean Best works to the arrangement the owners corporation authorises, and records observations from occupiers rather than acting on them. Where a tenant's experience is relevant, the useful route is through their landlord to the committee. The scope and its breakdown are written so an absent owner can understand what is being funded.

Two people, one lot, different information

An investor owner sees a levy notice, a budget and a set of minutes. Their tenant sees a driveway with material on it, a shared amenity that needs more attention and a bin bay that fills before collection. Neither has the other's information. The owner votes on a figure without knowing what it buys, and the tenant experiences the result without any way to influence it.

That gap explains a great deal of the friction in industrial schemes. Committees dominated by investor owners tend to prioritise cost, because cost is what they can see. Occupiers conclude the scheme is poorly run, because condition is what they can see. Both are reasoning correctly from incomplete information, and nothing in the ordinary running of a scheme brings the two together. Nothing in the ordinary running of a scheme brings the two perspectives together.

The route a tenant actually has

A tenant cannot instruct the owners corporation's contractor, attend committee meetings as of right or vote on the budget. What they can do is put their observations to their landlord, who is a member of the scheme and can raise the matter. That route is slower and less satisfying than complaining on site, and it is the one that can actually produce a change. That is the structure, and it is worth understanding before anyone gets frustrated by it.

It works considerably better with specifics attached. A tenant describing what they see, when, and how it affects their operation gives the owner something to take to a committee. A general complaint about standards gives them nothing and usually goes no further than the email it arrived in. Clean Best records occupier observations so they are available to the committee through the proper route. Specifics travel through that route; general dissatisfaction does not.

What an owner does not see from a levy notice

Owners assessing a cleaning cost from a budget line have no way of knowing whether the scheme is under-serviced, appropriately serviced or paying for more than it needs. A scope with frequencies and a breakdown by area tells them considerably more than a figure, and it can be read in a few minutes without visiting the property. A figure with no scope behind it invites the assumption that it is too high.

That is worth providing precisely because so many owners in industrial schemes are not on site. A committee that circulates the scope with the budget gets better decisions, because the people voting have some idea of what they are voting on. It also reduces the number of owners who conclude the cost is excessive purely because they have never seen what it covers. It costs nothing to circulate and removes the most common objection before the meeting.

Owner and occupier points for a Silverwater scheme

  • The owners corporation named as the authorising party
  • Occupier observations recorded rather than acted on directly
  • A stated route from tenant to landlord to committee
  • The scope circulated with the budget to absent owners
  • Pricing broken down so a figure means something
  • Specific observations encouraged over general complaints
Clean Best supervisor reviewing office and strata cleaning quality in Parramatta NSW

Working in Silverwater and the Central West

Silverwater in the Central West carries industrial estates, manufacturing, warehousing and distribution premises, with strata schemes where many lots are held by investors rather than by the businesses occupying them. Committees in those schemes are made up largely of owners who visit rarely, while the people dealing with the driveway, amenities and waste areas every day have no vote on any of it. Neither group sees what the other sees. Clean Best services Silverwater from Seven Hills and records occupier observations for the committee's benefit.

Questions about Silverwater

Our tenant is unhappy with the common areas. What can they do?

Raise it with you as the owner, since you are the member of the owners corporation and can take it to the committee. A tenant cannot instruct the scheme's contractor or vote on the budget. Specific observations describing what they see and when give you something concrete to raise rather than a general complaint. Dates and descriptions travel far better through that route than impressions do.

Can a tenant attend a committee meeting?

That depends on the scheme's own arrangements and is a question for the strata managing agent. In general, participation rights sit with owners. Where a tenant has useful information, the practical route is through their landlord, which is slower than raising it on site but is the one that can actually produce a decision. The slower route is the one that can actually produce a decision.

As an owner I never see the building. How do I judge the cost?

By asking for the scope with frequencies and a breakdown by area rather than relying on the budget figure alone. That can be read in a few minutes and tells you what the scheme is buying. A figure on its own tells you nothing about whether the building is under-serviced or paying for more than it needs.

Should the scope be circulated with the budget?

It usually improves the quality of decisions, particularly in a scheme where most owners are not on site. Owners voting on a cleaning figure with no idea what it covers tend to assume it is too high. Circulating the scope costs nothing and removes the most common objection before the meeting. Better-informed owners also tend to make better decisions about deferral.

Can a tenant arrange extra cleaning of common property themselves?

Not without the owners corporation's agreement, since the areas belong to the scheme rather than to their lot. The request would normally go through their landlord to the committee. Where it is agreed, it should be documented with a stated period so it does not become an expectation the scheme is assumed to have adopted.

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