Skip to main content
Clean Best logo
Menu
Call 02 5839 30120485 000 860

Macquarie Park NSW 2113

Two cleaning teams in one Macquarie Park building at the same hour

A campus building can have a landlord's crew working the lobby and lifts while a tenant's crew works the floors above, both on site at six in the evening, each answering to a different client and neither able to speak for the other.

Request a fixed quote Call 02 5839 3012

In short

In a Macquarie Park campus building, the base building service and the tenancy service are frequently held by different contractors under different agreements. They share a building, a lift core and often an hour of the evening, without any contractual relationship between them. Neither contractor can answer a question about the other's areas, and neither should be asked to.

Clean Best works to a written demarcation wherever a second contractor is on site, covering which areas belong to each, how the shared core is used and who is contacted when something falls between the two. Where Clean Best holds both agreements, they remain separately scoped and reported.

Two crews, one lift, no shared instruction

The practical issues between two contractors in a building are rarely about standards. They are about lifts, bin access, storage rooms, water points and the order in which floors are worked. Each crew has a route designed around its own scope, and neither has any visibility of the other's. Left to resolve itself, this produces a series of small frictions that arrive at the building manager as complaints about the other party.

None of that needs a contract between the contractors. It needs the building to state a few practical arrangements: which lift is used for equipment and when, where waste is consolidated, who has access to the service areas and at what times. Ten lines in a document removes almost all of it, and the building manager stops mediating a problem that was never about cleaning quality in the first place.

The blame gap between two scopes

When something is wrong in a shared area, two contractors on site means two candidates and no resolution. The base building crew points at the tenancy crew moving waste through the lobby; the tenancy crew points at the base building crew servicing the lift before the floors are finished. Both may be right, and the building manager has no way of establishing which. The building manager ends up arbitrating between two accounts of the same evening.

A demarcation document that names the areas and the sequence removes most of the ambiguity. Where the sequence matters, it should be stated: floors before lobby, or lobby last. Where waste routes cross, the route should be named. That converts an unresolvable dispute into a factual question about whether an agreed arrangement was followed, which is something a building manager can actually deal with. It also gives both crews something to work to rather than negotiating each evening.

Tenant standards inside, building standards outside

Corporate occupiers on a campus frequently have their own facility standards, security requirements and reporting expectations. Those apply inside the tenancy where the occupier holds the agreement and can specify freely. They do not apply to base building areas, which are funded and specified by the owner and shared with every other tenant in the building. Assuming otherwise produces requests that no contractor is able to act on.

That distinction is worth stating explicitly rather than leaving it to be discovered. A tenant whose internal standard is higher than the building's will notice the difference at the lift lobby every evening, and the productive response is a written request to the building rather than an instruction to a contractor who cannot act on it. Clean Best keeps the two scopes separate precisely so neither party is funding the other's requirement.

Two-contractor arrangements for a Macquarie Park building

  • A written demarcation naming areas for each contractor
  • Lift, bin and service area use scheduled between the two
  • A stated sequence where the order of work matters
  • The building manager named as the point for cross-issues
  • Tenant standards applied inside the demise only
  • Separate reporting to each client, not a shared report
Clean Best supervisor reviewing office and strata cleaning quality in Parramatta NSW

Working in Macquarie Park and the Northern Sydney

Macquarie Park in Northern Sydney holds corporate campuses, technology offices and major retail, with buildings where large single tenancies occupy whole floors above shared lobbies, lifts and amenities. Occupiers of that scale frequently engage their own cleaning arrangements for their tenancies while the owner retains a service for the base building, putting two contractors in the same core on the same evening. Neither has any contractual relationship with the other. Clean Best services Macquarie Park from Seven Hills and works to a written demarcation where a second contractor is present.

Questions about Macquarie Park

Do the two contractors need to talk to each other?

Not contractually, and it is usually better if they do not negotiate arrangements between themselves. What is needed is for the building to state the practical arrangements: lift use, waste routes, service area access and any sequence that matters. Ten lines in a document from the building manager resolves almost every friction that otherwise arises.

Something was wrong in the lobby. How do we establish who is responsible?

By reference to the demarcation and any agreed sequence, which is why both should exist in writing. Without them, two contractors on site produce two accounts and no resolution. With them, the question becomes whether an agreed arrangement was followed, which is something the building manager can actually determine. Two accounts of the same evening are otherwise impossible to reconcile.

Can our tenancy standards apply to the lift lobby?

Not directly, because that area is base building, funded by the owner and shared with other tenants. Your standards apply inside the demise where you hold the agreement. If the difference is noticeable, the productive route is a written request to the building manager rather than an instruction to a contractor who has no authority to act on it.

Is it better to have one contractor for the whole building?

It removes the coordination problem, though it is not always available since tenants and owners contract separately. Where one contractor does hold both, the scopes stay separate with their own pricing and reporting so neither party funds the other's requirement. The gain is in access, sequencing and having one point of contact rather than in the cleaning itself.

Who arranges the lift for equipment after hours?

The building, since the lifts are base building and their use affects every occupier. Contractors should be requesting access through the building manager rather than arranging it between themselves. A standing arrangement stating which lift is available, at what times and for what purpose usually removes the need for individual requests entirely. It also stops two contractors competing for the same lift at the same hour.

Related pages

Get a fixed written quote for Macquarie Park

Free walkthrough, scope in writing, price back within 24 hours.

Request a quote
Call nowEmail us