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Pyrmont NSW 2009

Pyrmont buildings where commercial floors sit under apartments

Commercial floors and residential floors in one building share a street entrance, a lift core and a waste room. Some schemes divide the costs of those areas between the parts of the building that use them, and a cleaning scope has to be structured so that division can actually be applied.

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In short

Some Pyrmont schemes allocate costs relating to particular parts of a building differently, so expenditure on areas serving mainly one part is not shared identically with the rest. Whether and how a scheme does that is set out in its own records and is a matter for the strata managing agent to explain.

Clean Best prices areas separately enough that any such allocation can be applied without reworking the whole arrangement. Commercial circulation, residential circulation and genuinely shared areas are quoted as distinct lines from the outset. Where the scheme's structure changes, the pricing can be reallocated without a new quote.

One entrance, two populations, several cost questions

A mixed building has areas used almost entirely by one part of it and areas used by everybody. The commercial lift lobby on level two serves the tenancies. The residential corridors serve the apartments. The street entrance, the main lift core and the waste room serve both. Those three categories have quite different claims to being shared costs, and schemes handle the question in different ways.

None of that is a cleaning decision, but it determines what kind of document is useful. A single combined price cannot be allocated to anything. Three or four separate lines can be applied against whatever structure the scheme actually uses, and can be adjusted if that structure changes. Producing the quote in that form at the start costs nothing and preserves every option. Preserving that option costs nothing at the point the quote is written.

Different expectations in the same lift

Residents and commercial occupiers experience shared circulation at different hours and judge it against different references. A resident coming home at eleven at night is comparing the lobby to a home; a commercial tenant arriving at eight in the morning is comparing it to an office building. Both are reasonable and neither is going to change their reference. Neither group has any reason to adjust their expectations for the other.

The committee sets one standard, which means the arrangement has to be a considered compromise rather than a default. Describing the condition at particular hours, rather than debating whether the standard is adequate, is what allows a mixed committee to make a decision. Clean Best proposes timing against the building's actual pattern so the committee is choosing between concrete options. Concrete options produce decisions; general debates about standards do not.

The waste room where the two parts genuinely collide

Residential waste and commercial waste have different volumes, different materials and often different collection arrangements, and they usually end up in one room. That room is the clearest example of an area where the two parts of the building impose very different loads while contributing under whatever structure the scheme has adopted. It is also the room where complaints from both parts of the building converge.

The practical contribution a cleaning arrangement can make is a record of what the room actually contains and how quickly it fills. That gives the committee something factual if it wants to look at capacity, collection frequency or the way the room is used. It also stops the room's condition being treated as a service problem when it is usually a capacity one. Capacity problems do not respond to cleaning frequency at any price.

Mixed-use structure points for a Pyrmont scheme

  • Commercial, residential and shared areas quoted separately
  • Pricing structured so any cost allocation can be applied
  • Timing proposed against the building's real usage pattern
  • Condition reported for specific hours of the day
  • The waste room's contents and fill rate recorded
  • The scheme's own cost structure confirmed with the agent
Clean Best supervisor reviewing office and strata cleaning quality in Parramatta NSW

Working in Pyrmont and the Inner City

Pyrmont in the Inner City holds offices, media businesses, apartments and hospitality venues, with buildings that place commercial floors and residential lots within a single structure and a single scheme. Occupiers of the two kinds share a street entrance, a lift core and waste facilities while using them at quite different hours and judging them against quite different references. How the scheme allocates the costs of those areas is set out in its own records. Clean Best services Pyrmont from Seven Hills and prices areas separately enough for any allocation to be applied.

Questions about Pyrmont

Are commercial and residential cleaning costs shared equally?

That depends on how the scheme is structured, and some schemes allocate costs relating to particular parts of a building differently from others. It is set out in the scheme's own records and the strata managing agent is the right party to explain it. What a cleaning quote can do is be structured so any allocation can be applied.

Why price the areas separately?

Because a single combined figure cannot be allocated to anything. Separate lines for commercial circulation, residential circulation and genuinely shared areas can be applied against whatever structure the scheme uses, and adjusted if that structure changes. It costs nothing to produce the quote that way and preserves every option for the committee. It also lets the committee compare figures year to year in a meaningful way.

Residents and tenants want different things. How is that decided?

By the owners corporation, since the areas are common property. The disagreement is genuine because the two groups use the building at different hours and compare it to different things. Describing the condition at particular times rather than debating adequacy in general is what lets a mixed committee reach a decision. Recording the decision saves the same debate at the following meeting.

The waste room is always full. Is that a cleaning problem?

Usually a capacity or collection problem rather than a cleaning one. Residential and commercial waste have different volumes, materials and collection arrangements and they meet in one room. A record of what the room contains and how quickly it fills gives the committee something factual to work with instead of increasing attendance. The record is what turns a recurring complaint into an actionable item.

Can commercial tenants ask for more attention to their lobby?

They can raise it with the owners corporation, since the area is common property. Where the lobby serves mainly the commercial floors, the request is more straightforward to consider because the benefit is concentrated. A costed proposal attached to the request gives the committee something specific to decide on at its next meeting. Requests with a price attached are the ones that get decided.

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